- Where can you arrive?
Currently, Gskyer Products can arrive the United States. Please check with customer serivce for other areas.
- When will I receive my order?
In general,the parcel send to USA will arrive to you within 2-7 business days after we take the order. It needs around 1-3 business days for us to prepare the products. So please at ease if there is still no shipping confirmation information send to you. If there's anything wrong with your parcel, we will send you message in 5 business days.
But please allow a several days delay if it's during special off or promotion.
To the other countries, the shipping time depends on the distance between our shipping warehouse and the customer's address. In general, it will arrive between 10 - 30 business days.
- You could cancel your order before we ship out your order.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances out of our control. We will do our best to inform you of any unexpected delay. Thank you for your patience with us, and we hope you’re all well and staying safe!
- How do I track my order?
Your delivery confirmation email will contain your tracking number and order details.
- What if I have not received the order?
Contact our customer service for help please! Here
- Taxes and other charges
It depending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.
- Return Policy
If your Gskyer purchase does not meet your satisfaction, you may return it within 30 days of purchase.
To return an item (excluding sample products), the item must be new, unused and resalable.
Refunds will be provided after the items have been received and inspected by Gskyer. Refund shall be issued once we receive and confirm the return package. Please note the money can take 3-7 working days for the refund to appear in your account depending on your bank provider. If your original payment method is a credit card, it will take longer, may take 1 to 2 weeks to process the bank's refund.
Shipping charges are non-refundable.
Taxes and any other charges incurred by the customer are non-refundable.
Affected by Covid-19, there will be some delay on the delivery.